DENTARES SMILE CLINIC Review

I had two dental treatments at Dentares in Antalya, Turkey, and both were wonderful experiences. The staff was amazing, the doctor was incredible, and the fact that they speak English, and transportation was provided made everything so much easier. I am extremely happy with the outcome of my treatments, and the pricing was very reasonable. The country itself is beautiful, and I definitely recommend Dentares to anyone seeking high-quality and affordable dental care in a welcoming environment.

Très bonne expérience et grand professionnalisme !

Une clinique tres sérieuse et des soins à la hauteur ce qui n est pas toujours le cas à Antalya

Un accueil chaleureux et une bonne communication

Un très bon rapport qualité/ prix .

Je recommande fortement

Выражаю особую благодарность всей команде Dentares+Smile Clinic за их профессиональный подход, поддержку и внимание!

С самого первого визита и общением с менеджером- координатором Svetlana Nesterenko, я заметил, что здесь работают настоящие мастера своего дела. Персонал клиники очень доброжелательный, создает комфортную и расслабляющую атмосферу, что особенно важно для тех, кто боится стоматологических процедур.

Главврач Dr Öyküm, и доктор Dr Beyza, внимательно выслушали все мои пожелания, провели обследование и подробно рассказали о ходе лечения. Все процедуры были выполнены с особой тщательностью, результат превзошел мои ожидания. Отдельно отмечу оборудование клиники, внимательность персонала и соблюдение всех санитарных норм.

Рекомендую Dentares+Smile Clinic всем, кто ищет качественное лечение и заботу о здоровье своих зубов!

The best service you can get. Quality, comfort, friendly team, professional dentist. Svetlana very helpful. No language barrier because Svetlana can speak multiple languages. The best results and quality you can get. Dentares clinic will take care of you 100%

Airport transfer, accommodation, transfer to clinic and back, consultation, aftercare.

Recommended

Very good Organisation. Secil did a great job

They are very helpful and kind towards you from the beginning.

From the first moment you decide to have your treatment you can contact them with any queries you may have also they keep you up-to-date with whats happening their end, this last all through your treatment.

Everything is so clean and tidy, no problems there at all.

You are picket up and returned to the airport and same from hotel to Dentares, all this with hotel included in price.

I have been to this clinic, located in Lara for 3 implants and 6 crowns. I am happy for most of the work and the relation between both sides, apart from the front upper teeth there is a gap between the palate and the teeth structure. The price have changed from what was agreed 1st, they advised me to file all my teeth and put all crowns as more profit in it for the clinic, but when I asked my fried dentist in the UK, he advised that my teeth are healthy and I don’t need to ruin them. The staff were all good, the drivers were all polite and helpful.

Due diligence!

My parents visited this clinic last year and were very happy. My mother Sarah felt the co-ordinator, in particular, was very relatable, personable and a credit to the clinic, so much that I provided two of the positive reviews on behalf of her, which are set out below.

HOWEVER!

On June 2nd 2024, I decided to go the same clinic for 25 zirconium crowns. On the initial day of treatment there was clear tension in the air between some of the dental staff.

During the preparation/shaving process a male colleague entered the room and started a heated debate with the female dr during the preparation of my teeth for crowns. At this moment my anxiety was internally rising, with doubts of what I was doing to my teeth, what was being said, made worse with the language barrier challenges, and the general lack of professionalism being displayed in front of a patient. My anxiety heightened when I heard them discussing 7 root canals, then 11 root canals. There was no transparency in how much my teeth needed to be shaved to warrant so many root canals in order to get alignment on my healthy teeth post X-ray. Had there been complete transparency I would have been able to make an informed choice before moving forward.

I was then taken to a room to say that I would need to pay an extra £1000, after my teeth had been shaved and before treatment was finished. I wonder what would have happened had I not had the resources to pay? Would they have taken my initial payment and let me leave the clinic with shaven teeth? This whole process up until now had made me regret my decision. I found this process to be unethical and insensitive and I was clearly upset and distressed. My husband tried to comfort me by trying to assure me that everything would be okay.

Fast forward three weeks and I have experience significant issues ie large gap above bridge and movement in the adjoining crown. The following week, I developed a gum infection. On flagging my issues, the surgery responded by stating I was in the settling in period and my gums would grow and hold my crowns, use salt water etc.

Even as a non professional this advice didn’t seem logical, so I followed my gut instinct and made an emergency appointment with a local private dentist. She confirmed I had a gum infection caused by ledges on my crowns, which needed to be addressed to avoid gum disease.

Upon reaching out to Dentares I didn’t feel like I was being heard and they responded with no real solutions. With some research I found a clinic in Harley street that dealt with complex cases. I made an appointment with a sister clinic nearer to where I live to get the assurance or evidence I needed to understand potential solutions.

The clinical findings were the same as the first private UK dentist I met with. However, following a more detailed cbct scan, it disclosed how significant the ledges were on all my teeth palatally and buccally under the soft tissue and above.

A debonded bridge abutment, a suspected apical at the root of a tooth, gum inflammation and splinted crowns on my lower anteriors with no possibility of interdental cleaning.

The report recognised the treatment I received was of a standard below an acceptable clinical level of quality, causing damage to my tissues and should be replaced with new crowns, bridges or implants.

The communication, since providing Dentares with a full report and 3d imagery,

fell short, not to mention non committal. They offered to look at re treating me once I had paid for flights, hotel etc . This was also on the condition of them finding issues once they had performed their own assessment, despite the report and 3D x rays I provided. This would mean spending thousands to go back for them to potentially tell me their work was okay. Their lack of being forthright in recognising that every crown was poorly prepared and placed meant I had no confidence in whether they would attempt to correct the issues they caused, or if they did attempt corrective treatment, they wouldn’t damage my teeth further. Responses from them since sending the report, focussed on what the contract does and does not cover, contained threats of suing, accused the professional opinions of professionals in the UK of being biased. In general, they appeared to be very dismissive over any information shared with them.

I have made attempts to ask them of their professional opinion of the 3d imagery I sent. Nothing has been received to date and nothing has been returned to evidence the treatment I received was completed to a satisfactory standard (they have yet to share 3d images following x rays they took after my treatment). I still have many questions I have raised which they have not answered, but they have advised I have the right to seek recourse via the Turkish courts.

My parents came to this clinic last year after doing some thorough research as they needed extensive work ie implants etc and they couldn’t be happier.

For a while I have been having issues with my teeth shifting with overcrowding, gum recession and compromised enamel from bleaching.

After seeing how natural my parents teeth were and how much nicer their smile looked I decided to take the plunge although admittedly a little nervous as my teeth were only going to get worse, back home a brace and gum restoration would have been my only option but I still would have been left with ugly teeth.

Upon arrival I was greeted by Secil, the clinics co-ordinator, this lady was worth her weight in gold throughout the whole process, the constant reassurance with a smile to match and nothing was too much trouble. She went above and beyond.

On my initial day I proceeded to have a full scan of my teeth and I was then greeted by the clinic manager who went through my options with me regarding going forward with what we had decided. His first comment was “Not too white” I can’t tell you how much that eased my nerves. We all know the cliche of what certain teeth are called if they’re too fake looking.

Dr Secil then prepared my teeth and she was so gentle and pleasant throughout the whole process, “ I didn’t feel a thing!” she was amazing.

The following day I had to have some root canals done with Dt Egemen, yet again no pain at all, I was so taken back by the technology and precision in how they work, they are meticulous.

One thing I will say that really stood out to me was the time they spent with you, I didn’t feel rushed at all and I felt listened too.

More importantly I absolutely love my new smile! Everyone does.

Simply fabulous!!

We cannot thank Secil and all the team at Dentares enough!

We had an Amazing service from start to end, everyone puts you totally at ease, nothing is too much trouble, so friendly and will help in any way possible!

My husband & I love our new smiles and would highly recommend Dentares Smile Clinic to anyone 100%